Privacy Policy

  • Melio Custom Cabinets is committed to protecting your privacy. Our Privacy Policy describes our practices regarding the personal data (as defined below) we collect from users of our website (“Website”) and online services (“Services”).
  • From time to time, we may update our privacy statement based on the feedback we receive, and we’ll add the word ‘Updated’ next to our Privacy Policy link to let you know. It’s a good idea to take a peek at the changes, so you know how we’re protecting your information when you buy from us. If you have any questions or concerns about our Privacy Policy or updates, please reach out via our ‘Contact Us’ page.
  • The information we collect from you may be collected in one of the following ways:
  1. Information you provide to us
    • User consent – By submitting Personal Data through our Website or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy.
    • A note to users outside of Canada – If you are not a resident of Canada and are a user of the Website, by visiting the Website and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy.
    • Types of data we collect – “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
    • When you place an order with us, we might ask for some personal information, like your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. We use this information to:
      • Process your order
      • Verify your identity for payment authorization
      • Allow you to apply for financing
      • Ship your order to you
      • Contact you regarding your order status
      • Update you on our latest products and offers
    • When you place an order with Melio Custom Cabinets, we’ll transfer your name and address to your credit card company for confirmation to complete your purchase. We promise to never use your name and address for any other purpose, including selling it to mailing-list firms. Sometimes we do share blanket information and statistics about our customers with important business partners, but we’ll never reveal your individual details.
    • If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
  2. Information collected via technology
    • Information collected by our servers – To make our Website and Services more useful to you, our servers (which may be hosted by a third-party service provider) may collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address, domain name, and/or a date/time stamp for your visit.
    • Log files – We may gather certain information automatically and store it in log files, which is a common practice for most websites used. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Website, track users’ movements around the Website, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs.
    • Cookies – Like many online services, we may use cookies to collect information. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. This type of information is collected to make the Website more useful to you and to tailor the experience with us to meet your special interests and needs.
    • Analytics services and interest-based advertising – In addition to the tracking technologies placed by us, other companies may set their own cookies or similar tools when you visit our Website. This includes third-party analytics services, including but not limited to Google Analytics (“Analytics Services”), with which we engage to help analyze how users use our Website, as well as third parties that deliver content or offers. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Website and Services. The information generated by the cookies or other technologies about your use of our Website and Services (“Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity.
    • By using our Website and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. We may also partner with ad companies to support our marketing efforts, including showing you ads tailored to your likely interests. If you don’t want to take advantage of these services, you may be able to opt-out by writing to us at or just hitting “unsubscribe” on our subscription status page and entering your information. Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
  3. Information collected from third-party sources
    We may also acquire information about you from third-party sources and publicly available information, such as your Facebook, Instagram, and LinkedIn profiles. We may combine this information with the information otherwise collected by us and/or detailed throughout this Privacy Policy.
  • Use of your Personal Data
    1. General use – In general, Personal Data you submit to us is used either to respond to requests that you make or to aid us in serving you better. We use your Personal Data in the following ways:
      • Identify you as a user in our system
      • Provide improved administration of our Website and Services
      • Provide the services you request
      • Conduct background checks on users who are hosts using a third-party service provider
      • Improve the quality of experience when you interact with our Website and Services
      • Send e-mails to the provided email address to share any update relating to your order, or for any other reasons in line with the successful delivery of your order/ completion of your transaction/ order cancellation/ any other services we offer relating to your order
      • Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of Melio Custom Cabinets.
    2. User testimonials and feedback – We often receive testimonials and comments from our users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last names and may also indicate their home city. By submitting your testimonials and feedback to us, you agree that we may post your first name, your last name, and home city along with the testimonial on our Website or social media handles from time to time. If you make any comments on a blog or forum associated with our Website, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
    3. Creation of anonymous data – We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze requests and usage patterns so that we may enhance the content of our Services and improve Website navigation. We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties at our sole discretion.
  • Disclosure of your personal data
    We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.
      1. Third parties designated by you – When you use the Services, the Personal Data you provide will be shared with the third parties that you designate to receive such information, including other websites.
      2. Users – We will share your Personal Data with other users solely for the purpose of providing the Services.
      3. Third-party service providers – We may share your Personal Data with third-party service providers to provide you with the Services that we offer you through our Website; to conduct quality assurance testing; to provide technical support; and/or to provide other services. These third-party service providers are required not to use your Personal Data other than to provide the services requested by Melio Custom Cabinets
      4. Affiliates – We may share some or all of your Personal Data with our subsidiaries, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.
      5. Corporate restructuring – We may share some or all of your Personal Data in connection with or during the negotiation of any merger, financing, acquisition, or dissolution transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another party acquires Melio Custom Cabinets, our business, or assets, that party will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
      6. Disclosure to third-party companies – We may enter into agreements with companies that provide our Services by way of a co-branded or private-labeled website or companies that offer their products and/or services on our Website (“Third-party companies”). A third-party company may want access to Personal Data that we collect from our customers. As a result, we may provide your personal data to a third-party company. Because we do not control the privacy practices of these third-party companies, you should read and understand their privacy policies.
  • Financial Security
    At Melio Custom Cabinets, we’re committed to protecting your privacy and personal information. Whenever you submit information — including your credit card number, name, and address — to the e-commerce system via your computer/tablet/phone or any other electronic device, it’s encrypted using Secure Sockets Layer (SSL) software. At our headquarters, we also use encryption and Web security technologies to protect your privacy and personal data. Only parties responsible for processing your order will have access to your credit card and bank information.
  • Third-party websites
    Our Website may contain links to third-party websites. When you click on a link to any other website or location, you will leave our Website and go to another site, and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.
  • Legal Disclaimer
    The only time we’ll share your personal information is when required by law or with the good-faith belief that it is necessary in order to conform to the law. If you have any questions about this privacy statement, please visit our ‘Contact Us’ page.

With a team of experienced designers, carpenters, and installers who go the extra mile to deliver what you expect, we design made-to-measure cabinets that fit flawlessly in your home.

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